Emotional Intelligence for Servant Leaders

The servant-leader always accepts and empathizes, never rejects. As a leader, he or she always accepts the person but sometimes refuses to accept some of the person's effort or performance as good enough. The leader needs a 'sense' of his or her own abilities and the abilities of others in order to maximize what is best for the organization. Emotional intelligence (EI) is the capacity to identify one's own and other people's emotions, to differentiate diverse emotions and characterize them correctly, and to employ emotional data to guide thinking and behavior for increased productivity. There are five basic components of EI: self-awareness, self-regulation, internal motivation, empathy and social skills. Research reveals that people with high EI have greater mental health, exemplary job performance, and more effective leadership skills. For example, Daniel Goleman's research in his book, Working with Emotional Intelligence, signified that EQ accounted for 67% of the aptitudes believed essential for exceptional performance in leaders, and counted twice as much as technical expertise or IQ. Servant-Leaders will learn, in this seminar, to identify the foundational components for EI in both themselves and in others. Attendees will work together in a collaborative environment to identify individual paradigms and perceptions, practice deep listening skills in order to understand one another, and discuss various approaches to conflict resolution.